Arshalan Gauhar

Arshalan Gauhar is an experienced professional currently serving as the Business Head - Hyperlocal at FNP since September 2024. Previously, Arshalan spent six years at LBB - Little Black Book, where as the Head of E-commerce Projects & Ops, played a crucial role in establishing the E-commerce division and managed various technical and operational initiatives. Arshalan's background includes roles as Customer Program Manager at FabAlley, where a 24% improvement in customer satisfaction was achieved, and as Head of Social Media CX at Paytm, recognized with the "Legend of the Year Award" for exceptional contributions. Arshalan's career began at Chegg Inc., progressing from Associate Team Lead to Team Leader while delivering excellent customer support. Academically, Arshalan holds a Bachelor of Commerce from the University of Delhi and has pursued executive education in leadership and AI product management from prestigious institutions, including IIM Ahmedabad and Duke University.