Tom F. is a seasoned professional with extensive experience in customer care, brand ambassador roles, and corporate communications across various industries, including luxury automotive and retail. Currently serving as the Customer Care Manager at Ferrari since April 2019, Tom F. excels in delivering premium customer service and addressing sales and marketing concerns in North America. Previous roles include working as a Brand Ambassador for The Bronx Brewery, managing consumer affairs and retailer relations at Jaguar Land Rover North America, and leading learning and development initiatives in various capacities at Nike and Percepta. Tom F. holds a Bachelor of Contemporary Arts in Business/Corporate Communications from Ramapo College of New Jersey and an Associate degree from Bergen Community College.
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