Deanna Craveiro serves as Support Team Lead at Fetch Rewards, Inc. since March 2021, where responsibilities include leading and directing team members to ensure effective customer support. Previously, Deanna held the position of Customer Success Team Lead at CarGurus from December 2018 to May 2020, focusing on employee communication and performance coaching. Deanna has also contributed as Associate Team Lead at Electric Insurance Company from 2014 to May 2019, coaching customer service practices and monitoring team metrics, and worked as a Customer Service Representative, assisting with billing and service issues. Deanna holds a Bachelor of Science in Business Administration and Management from Salem State University and an Associate of Arts and Sciences from North Shore Community College. Additionally, Deanna is currently pursuing studies in Women in Leadership at the University of Vermont.
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