Ed Pritchard

Ed Pritchard has a diverse work experience spanning various roles and industries. Ed began their career as a Risk Management & Safety Assistant at the Wisconsin Department of Corrections in 2006. In 2009, they transitioned to freelance web design work with their own company, EP Web Design, while also taking on the role of Lead Supervising Telephone Operator at Torcom. At Torcom, Ed provided telephone operator services, customer support, technical assistance, and developed protocols and grading criteria for employee performance.

In 2010, Ed joined Web Courseworks as an Account Manager before taking on the role of Software Support Manager/Trainer/Quality Assurance Tester. Ed emphasized their skills in software support, management, training, and quality assurance.

Ed then joined Zendesk in 2014 as a Customer Advocate and later became a Tier 3 Support Engineer. In 2015, they joined InVisionApp Inc as an L2 Support Engineer. Ed returned to Zendesk in 2016, this time as a Software Engineer and eventually transitioned to a Senior Software Engineer role. During this time, they gained experience in software engineering and team leadership.

In 2021, Ed joined Zendesk again, this time as a Software Engineering Manager. Later that year, they transitioned to Fetch, where they worked as a Frontend Engineer. In 2022, they were promoted to the role of Engineering Manager at Fetch.

Overall, Ed Pritchard's work experience showcases their expertise in software engineering, management, customer support, and quality assurance.

Ed Pritchard's education history includes a Bachelor of Science degree in Criminal Justice from the University of Wisconsin-Milwaukee, which they pursued from 2006 to 2009. Their field of study during this program was Criminal Justice and Sociology. Prior to that, from 2002 to 2006, they attended the University of Wisconsin-Whitewater, where they pursued Graphic Design and Multimedia Design. The degree attained during this period is not specified.

In addition to their formal education, Ed Pritchard has obtained two certifications. In June 2020, they obtained the Certified ScrumMaster (CSM) certification from the Scrum Alliance, and in February 2017, they also acquired the Certified ScrumMaster® certification from the same institution.