Fetch is a leading tech-enabled pet wellness company dedicated to helping pet parents give their cats and dogs a longer, healthier life. It's why we offer the most comprehensive pet insurance coverage in the U.S. and Canada. It's why we support Project Street Vet – a non-profit that provides free veterinary care to the pets of people experiencing homelessness – as well as donate millions of dollars to life-saving animal adoption shelters. And it's why we're proud to announce our newest innovation, the Fetch Health Forecast. This ground-breaking technology combines artificial intelligence, veterinary care and clinical findings from over 800,000 dogs and 500+ breeds to predict a dog's future health at an 85% confidence level. This highly personalized report includes easy-to-follow recommendations to keep your dog healthy and empowers pet parents to have informed conversations with their vet professionals. 

Veterinary & Pet

Fetch

Fetch's headquarters in New York, NY, United States

This department focuses on enhancing and supporting the overall experience of members through personalized service and guidance.

Member Experience

The Leadership Team at Fetch oversees and directs the company's strategic vision, operations, and growth initiatives. Comprising top executives from various departments, they ensure cohesive collaboration across business development, operations, finance, technology, customer experience, human resources, and marketing. This team is responsible for driving forward Fetch's mission of enhancing pet wellness through innovative technology, comprehensive insurance coverage, and philanthropic endeavors.

Leadership Team

The Information Technology team at Fetch is responsible for managing the company’s technological infrastructure and applications to ensure seamless operations and an enhanced user experience. This includes overseeing cloud services, software development, data management, and security protocols, as well as supporting the Fetch Health Forecast technology and other digital initiatives. The team plays a crucial role in maintaining system integrity, optimizing workflow efficiency, and enabling Fetch to deliver top-notch pet wellness solutions.

Information Technology

The Finance and Operations Team at Fetch is responsible for the financial health and operational efficiency of the company. They handle budgeting, financial planning, and analysis to ensure sustainable growth while managing day-to-day operations to streamline processes and enhance service delivery. Their efforts support Fetch's mission by enabling strategic investments in technology, supporting key initiatives like Project Street Vet, and ensuring optimal use of resources across various functions, including the development and deployment of innovations like Fetch Health Forecast.

Finance and Operations Team

This department focuses on selling and advising clients on pet insurance policies and coverage options.

Pet Insurance Sales

The Claims and Insurance Team at Fetch is responsible for managing and processing pet insurance claims efficiently and accurately, ensuring a smooth and supportive experience for pet parents. They assess and underwrite risks, develop and implement insurance policies, and utilize actuarial data to price products competitively while maintaining financial viability. The team also works on user acceptance testing (UAT) to better refine the claims process, striving to offer exceptional service while maintaining regulatory compliance.

Claims and Insurance Team

The Customer Relations Team at Fetch focuses on fostering positive relationships with pet parents and partners by providing comprehensive support and personalized service. They manage inquiries and concerns, ensure a smooth insurance process, and offer expert guidance on Fetch's products and services, including health forecasts and breeder insights. Additionally, they collaborate with shelters and support community initiatives like Project Street Vet to enhance pet wellness across various communities.

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Other teams

Leadership Team

Information Technology

Finance and Operations Team

Pet Insurance Sales

Claims and Insurance Team

Customer Relations Team