Unlike tech companies that have bypassed your community, FiberFirst is dedicated to delivering equal access with best-in-class networks. Our network is purpose-built specifically for your needs. Real service and support is finally coming to town.

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FiberFirst

FiberFirst's headquarters in Keller, United States

John Fetter

Jerry Lumpkin

Melissa Baker

This department oversees the strategic planning and execution of marketing initiatives and sales operations to drive business growth.

Marketing and Sales

The Marketing & Communications team at FiberFirst is responsible for crafting and disseminating compelling messages about the company's mission to deliver top-tier network services to underserved communities. This team spearheads branding initiatives, engages with local communities to raise awareness, and manages marketing strategies to drive customer acquisition and loyalty.

Marketing & Communications

The Account Management team at FiberFirst, consisting of three Account Executives, is responsible for nurturing and managing client relationships. They ensure customer satisfaction, assist with service issues, and provide personalized support to maintain long-term partnerships, ensuring that the community fully benefits from FiberFirst's best-in-class network services.

Account Management

This department focuses on driving market sales and enhancing customer satisfaction through effective service management.

Sales and Customer Service

This department manages and optimizes sales processes and support functions to enhance efficiency and effectiveness.

Sales Operations

The Installation and Service Delivery team at FiberFirst is responsible for deploying and maintaining the high-speed fiber optic networks tailored to community needs. This team ensures the timely and efficient installation of services while providing exceptional customer support to guarantee smooth operational performance and satisfaction.

FiberFirst

Org chart

Teams

Marketing and Sales

Marketing & Communications

Account Management

Sales and Customer Service

Sales Operations

Installation and Service Delivery

Offices

FiberFirst

Org chart

Teams

Marketing and Sales

Marketing & Communications

Account Management

Sales and Customer Service

Sales Operations

Installation and Service Delivery

Offices

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