Rafael Dias

Rafael Dias is a Product Support-Lead Engineer at FICO® since December 2022, specializing in Falcon Fraud Manager support and automation development using Ansible and AWS CloudFormation, alongside Scrum project management. Previous roles at FICO® included Product Support Engineer II and I, focusing on high-severity incident resolution and management of Openstack, VMware, and various database environments. Prior experience includes serving as a Technical Support Analyst at Griaule, supporting large-scale projects for national governments, and as an Engenheiro de Suporte at VulcaNet, providing client support and system maintenance. Rafael holds a Master of Business Administration in Project Management from MBA USP/Esalq, and a degree in Telecommunications Engineering from Universidade Estadual de Campinas. Additional qualifications include Business English from Stafford House International and a Technical degree in Computer Science from ETEC.