Renata Fernandes

Renata Fernandes is a seasoned professional with extensive experience in customer success management across various companies. Currently serving as a Senior Customer Success Manager at FICO since August 2020, Renata is responsible for developing Territory Plans to enhance customer satisfaction and meet quarterly revenue targets, particularly for top clients in Latin America. Previous positions include Customer Success Manager at Broadcom Inc., where Renata facilitated customer goal achievement, and Principal Customer Success Manager at Symantec, focusing on customer lifecycle management and satisfaction. Renata has held leadership roles in customer care at Symantec and IDEMIA, overseeing teams and improving customer experiences. Renata's educational background includes advanced degrees in People Management and an MBA, complemented by a bachelor's degree in Psychology.