Thiago A. Mauricio

Thiago A. Mauricio currently serves as the Customer Satisfaction Management professional at FICO®, a position held since May 2023. Prior experience includes strategic IT management at Grupo Petrópolis and leading governance as the Head of Governance and Data Protection Officer at Jamef Encomendas Urgentes. Thiago has also held roles in governance, service management, and financial management of IT at Grupo DPSP, and served as Governance and ITSM Process Lead at Amil, where responsibilities included providing infrastructure information for IT management. Thiago started a career in IT with server administration at Nestlé and Microsoft Consulting at Brás & Figueiredo, following early support roles at AES Eletropaulo. Educational qualifications include degrees in IT Governance and Service Management from FIA - Fundação Instituto de Administração and Information Systems Management from Universidade Paulista.