FICO

André Pires is an accomplished professional with extensive experience in customer success management, sales account management, and strategic pricing across the financial services sector in Latin America. Currently serving as a Senior Customer Success Manager at FICO since October 2019, André focuses on generating recurring revenue, reducing churn, and enhancing customer engagement. Prior roles include Strategic Pricing Manager at Getnet, where responsibilities included pricing strategies and client satisfaction, and Senior Key Account Executive at Serasa Experian, catering to major banking clients. André's foundational experience includes significant positions at Banco Santander and Citibank, focusing on commercial management, credit policies, project consultancy, and collections. André holds a Master's degree in Business Administration from FGV and additional credentials from Harvard Business School Online and Babson College.

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Customer Success

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