Julia Oliveira is a results-driven Customer Success Manager with a strong focus on SaaS and B2B tech. They have a proven track record in account management, client experience, and driving customer retention and growth, having managed portfolios of over 200 SMB accounts at Pipedrive and providing technical client services at Fidel API. Previously, Julia gained valuable experience in roles across prominent companies such as Farfetch and FREE NOW, where they honed their skills in customer support and training for luxury brands. They hold a Bachelor's degree in Fashion Design from Universidade Anhembi Morumbi and a Master's degree in Branding and Marketing from Universidade da Beira Interior.
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