Eric Curtis Bateman

Eric Curtis Bateman is an accomplished professional in customer service management with extensive experience in leading teams across various companies. As a Client Service Advisor and Senior Service Centre Representative at Fidelity Canada since June 2019, Eric has honed skills in client engagement and service excellence. Previously, Eric served as Team Manager at Voxdata, where notable achievements included ranking in the top 3 of 16 managers for KPI performance and implementing successful upselling strategies. Eric's career began in operations, with roles at Fusion BPO Services and Phocus Solutions, where Eric implemented process improvements and developed high-performing teams. Educational credentials include a Diplôme d'Études Collégiales (DEC) in Social Sciences from Vanier College.