Shaun Whitehead

Shaun Whitehead is a seasoned professional in complaints management, currently serving as a Senior Manager - Complaints at Fidelity International since November 2020. Previously, Shaun worked at a Big 4 Consultancy Firm as a Technical Manager - Regulatory Complaints and RCA Manager, focused on root cause analysis and process improvements in complaint handling. Shaun has also held positions at Barclays UK, including Compliance Manager and Complaints Technical Manager, where responsibilities encompassed conducting oversight on remediation projects and streamlining complaint procedures. With earlier experience as a Risk Analyst at Barclays Bank and various roles in quality assurance and complaints handling, Shaun possesses comprehensive expertise in managing complex complaints and enhancing customer experience. Shaun holds a Bachelor's degree in Accounting from Bournemouth University and a BTEC National Diploma in Business and Finance from Canterbury Technical College.