Yilin Gao

Customer Journey Experience Lead at Fidelity International

Yilin Gao is an experienced professional in user experience and digital design, currently serving as the Customer Journey Experience Lead at Fidelity International since August 2021, and previously held titles including Global Digital Experience Manager and UX Designer. Yilin's career includes roles as a UI/UX Designer at Eventogy, where responsibilities involved enhancing user experience through website design and information architecture, and as a User Experience Researcher at 22 Enterprises, contributing to market research that secured investment. Additional experience includes internships in marketing and public relations, where Yilin developed digital strategies and managed brand communication. Yilin holds a Full-Time Online UX Design degree from Flatiron School, a Master’s in International Media Business from the University of Westminster, and a Bachelor's degree in Advertising from the University of Shanghai for Science and Technology.

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Fidelity International

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Fidelity International Ltd, or FIL for short, is a company that provides investment management services including mutual funds, pension management and fund platforms to private and institutional investors.


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