Aaron Calkins is the Director of Systems Engineering at Fidelity Investments, where they manage teams focused on critical call center and investor center technology, emphasizing stability and automation. With a Master of Science in Computer Information Systems from Boston University, Aaron has a strong background in systems engineering, project management, and metrics analysis, with previous experience as an Assistant Billing Manager at Browning-Ferris Industries. Throughout their career at Fidelity, they have held multiple roles, including Principal Systems Services & Support Analyst, Senior Project Manager, and Senior Software Engineer, contributing to various operational improvements and reporting processes.
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