Geoff Estilow is currently the CX Director at Fidelity Investments, where they lead customer experience initiatives for investment operations, focusing on digital experiences and workforce development. With over 19 years at Fidelity, they have advanced from roles such as Corporate Actions Analyst to Senior Manager, overseeing operations and strategic projects. Geoff holds a Bachelor of Arts from Wheaton College and an MBA in Strategy from the Questrom School of Business at Boston University.
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