Heather Quast

Heather Quast is the Vice President of Business Performance at Fidelity Investments, where they focus on improvement and innovation programs, quality management systems, and client service management. Their extensive career includes roles as Sr. Director and Vice President in product management, emphasizing account management and process improvement through methodologies like Lean and Six Sigma. Heather's earlier experience includes positions as a Business Partner at Canon Business Solutions and Vice President of Sales and Operations at Seibert Office Equipment. They also volunteered as a Training and Seminar Facilitator for the National Office Machine Dealers Association and have a degree in Radio, TV, and Film from Northern Kentucky University.