Jennifer Otto is the Vice President of UX Research Operations at Fidelity Investments, where they have worked since 2021, following roles as Director and Principal in UX Research. With over 20 years of experience in user research, design, and project management, they apply their expertise to uncover insights that enhance user experiences. Jennifer holds a Master’s in User Experience Design from Kent State University and a Bachelor’s in Psychology from Drew University. Originally a math education major, they pivoted to psychology after discovering a passion for understanding human behavior.
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