Kiara Washington

Kiara Washington, MBA, serves as a Manager at Fidelity Investments since November 2022 and has extensive experience in various roles focused on customer service and account management. Notably, Kiara has worked as a Portfolio Servicing Specialist at CIT, where responsibilities included managing collections and servicing accounts, resolving payment discrepancies, and negotiating lease terms. Previous roles include Senior Customer Service Representative at Bank of America and Collector at Citi, where customer engagement and support were central to daily activities. Additionally, Kiara has contributed as a Social Media Coordinator at Indulgence Dance Studio since June 2015, enhancing branding and customer engagement through strategic social media content. Kiara holds an MBA from Florida Agricultural and Mechanical University, complemented by a Bachelor's degree in Marketing from the University of North Florida and an Associate's degree from Florida State College at Jacksonville.