Rafael Jimenez

Rafael Jimenez is an experienced professional with a diverse background in customer service, account management, logistics, and sales. Currently serving as a Customer Relationship Advocate at Fidelity Investments since November 2023, Rafael also holds the role of Logistics Specialist in the US Navy since August 2020, where attention to detail and operational excellence are paramount. Prior to this, Rafael was an Account Growth Specialist at Procare Solutions, successfully expanding merchant portfolios, and a Partner Account Manager at Gusto, managing over 250 partners and generating substantial monthly recurring revenue. Previous roles include Bilingual Inside Channel Account Manager at Mitel, where Rafael drove pipeline growth and strengthened partner relationships, and Bilingual Sales Consultant at HomeAdvisor, excelling in high-volume B2B cold calling and upselling strategies.