Rajesh Ramanathan

Rajesh Ramanathan is a seasoned Service Delivery Manager at IBM GTS, specializing in Incident Management with over 13 years of experience in the IT industry. They are ITIL V3 certified and have a robust background in managing technical incidents, service recovery cycles, and collaboration with global teams. Previously, Rajesh has held senior roles at Firstsource and Fidelity Investments, where they contributed significantly to incident and operations management processes. Rajesh also holds a Diploma in Hardware & Networking and a Bachelor's degree in Zoology.