Tom Castaneda

Tom Castaneda is an operations manager with over 25 years of experience in the pharmacy benefit management (PBM) and healthcare industries. They have held significant roles at companies such as CVS Health, where they managed operations for major health plan clients and led process improvements to ensure client satisfaction. Currently, Tom serves as a senior reimbursement account manager at Fidelity Investments. Tom has shown a consistent ability to motivate teams and drive high customer service ratings while maintaining a strong focus on risk management and strategic operations. Tom's educational background includes ongoing studies in Business Administration and Management at Southwestern Jr College, where they maintain a 4.0 GPA.