Cristian Zaltrón

Cristian Zaltrón has extensive work experience in various roles within the customer success and service management field. Cristian is currently serving as the VP of Customer Success at Osana since July 2022. Prior to this, from 2017 to 2022, Cristian worked at Fielo as a CSM Customer Success Manager, where they managed client relationships, analyzed customer satisfaction levels, identified sales opportunities, and developed business strategies.

In 2017, Cristian held the position of Director of End User Support Services at SONDA, where they were responsible for the end user support practice in Argentina. This included managing services such as service desk and field service for 35 local and regional clients.

From 2015 to 2016, Cristian worked at Fielo as a Professional Services Manager, handling the implementation of loyalty programs and serving as a customer success manager. Prior to this, they worked at Accenture as a Senior Manager in the automotive sector from 2013 to 2015.

Before joining Accenture, Cristian was a consultant in CRM and business processes at Biteria.net from 2011 to 2013, focusing on governmental and private sector projects. Cristian also worked at HP as a BPO Business Development MCA from 2010 to 2011.

Earlier in their career, Cristian held various roles at Electronic Data Systems. Cristian served as a Gerente de Operaciones BPO from 2008 to 2010, overseeing business operations, strategy, and financial aspects. Cristian also worked as an Operation Manager and Solution Architect from 2006 to 2008, where they defined CRM and technical support solutions for clients in different industries.

Cristian began their career at Electronic Data Systems as a CRM Operation Manager from 2000 to 2006, responsible for managing CRM operations, ensuring contract compliance, and leading the human resources team.

Overall, Cristian Zaltrón has a diverse background in customer success, service management, and consulting, with experience in various industries and a strong focus on client relationship management and business strategy.

Cristian Zaltrón completed a postgraduate degree in CRM - Customer Service at Universidad de Belgrano in 2002. Prior to that, they attended UADE from 1996 to 2000, but the degree and field of study are unspecified. Before their university education, they attended Colegio Canada, but the specific details about their degree and field of study are unknown.