Inês Lebres

Inês Lebres is an accomplished professional with extensive experience in community management and customer support within the gaming and tech industries. Since December 2024, Inês has been mentoring at Alumni Clube Iscte, while currently serving as Manager of Community Support at Figma, overseeing global strategy and operations since August 2024. Previous roles include Director of Customer Experience at Smarkets and Head of Player Support at Jagex, where Inês excelled in managing player support operations, team leadership, and driving customer satisfaction. Inês has also contributed to mentorship through Limit Break Mentorship, providing guidance to aspiring professionals in community management and quality control. Educational credentials include a Master’s Degree in Business Administration from ISCTE Business School and a Bachelor's Degree in Chemical Engineering from Instituto Superior Técnico.