Irma Falkiewicz

Irma Falkiewicz is an experienced professional in the insurance industry, currently serving as the Shared Services Manager and Customer Experience Manager at Figo Pet Insurance since April 2021. Previously, Irma held multiple roles at Guaranteed Rate Insurance from November 2017 to April 2021, including Director of Customer Experience and Senior Recruiter. Prior experience includes positions as an Account Representative at a State Farm Agent and as an Agency Field Support Specialist at State Farm from 2003 to 2013. Irma's earlier career involved managing operations and recruitment at AgencyRTS, where Irma directed a small call center. Irma Falkiewicz holds an Associate of Arts degree in Business Management from the College of DuPage, earned between 2009 and 2012.