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Alessia Tono

Head Of Customer Experience at FiloBlu

Alessia Tono has a diverse work experience history. Alessia started their career at Arneg S.P.A. in 2015 as a Stagista Export Dept. before moving on to the role of Export Assistant. Alessia worked at Arneg S.P.A. until 2018. In 2018, Alessia joined D.B. Group as an Ocean export operator. Alessia was with D.B. Group until 2019 when they joined FiloBlu. At FiloBlu, they initially served as an International customer care and assistant. Later, they became the Customer Care Manager, and in 2023, they were promoted to the role of Head of Customer Experience.

Alessia Tono obtained a Laurea breve (undergraduate degree) in Mediazione Linguistica e Culturale (Linguistic and Cultural Mediation) from Università degli Studi di Padova, where they studied from 2013 to 2015. Before that, they earned a Diploma Linguistico (Linguistic Diploma) from Liceo Linguistico IIS Marchesi-Fusinato, although no specific dates were provided for this education. In terms of additional certifications, Alessia obtained a certification in Foundational Support from Zendesk in May 2022.

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Previous companies

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Timeline

  • Head Of Customer Experience

    May, 2023 - present

  • Customer Care Manager

    January, 2021

  • International Customer Care And Assistant

    October, 2019