Paulo Everson

Paulo Everson is an experienced professional with over 20 years in people management, operations, and client relations, particularly in customer service, experience management, and key account handling across various sectors including finance and technology. Currently serving as an Executive of Operations, Relationship, and Support at Finansystech, they manage support teams for significant clients in open finance and open insurance. Previously, Paulo held the position of Digital Channels Manager at Cetelem and worked as a Senior Analyst at Itaú Unibanco, where they were responsible for implementing transformative technologies to enhance customer satisfaction. Additionally, Paulo is a co-founder of Mexe, focusing on people and experience strategies, and is engaged in volunteer hospital clowning through the group Soul Alegria. Academically, Paulo is pursuing an MBA in Governance and Management of Information Technology at USCS and a Master's in Business Administration at Fundação Getulio Vargas.