Otuto Okonkwo

Otuto Okonkwo is a seasoned professional with extensive experience in customer experience and technical support roles across various companies. Currently serving as a Technical Account Manager at Fincra, Otuto ensures Merchant needs are met and offers expert guidance on financial solutions. Previous roles include Customer Experience Analyst at Flutterwave, where Otuto addressed customer queries and complaints, and Quality Assurance Analyst at FairMoney, focusing on service excellence. Early career positions included Customer Experience Specialist at Union Bank of Nigeria and Customer Service Representative at Jumia Nigeria, enhancing customer satisfaction through effective issue resolution. Otuto's background also includes business development experience at Sterling Drugs and Surebet247. Otuto holds a Bachelor of Arts in English Language and Literature from Nnamdi Azikiwe University.