Melanie Joyner

Melanie Joyner has a diverse work experience spanning various industries. Melanie most recently worked at FinFit as a Certified Business Analyst Professional (CBAP), starting in November 2020. Prior to that, Melanie served as a Software Tester at FinFit from August 2019 to November 2020, where they analyzed user stories and requirements, conducted manual tests, and collaborated with developers and operational team members.

Before their time at FinFit, Melanie worked as a Customer Service Manager at the same company from February 2018 to August 2019. Melanie also served as an Office Manager at YPB, LLC from August 2016 to November 2017 and as an Operations Manager at IFLY Va Beach from May 2014 to May 2016.

Melanie's earlier experience includes roles at Gold Key Resorts, where they worked for several years. Melanie held positions such as Owner Rewards Supervisor, Regional Sales Trainer & Quality Assurance Manager, Guest Services Manager, Regional Trainer & Guest Experience Manager, Internet Promotions & Inbound Telesales Manager, and Internet Promotions Manager. These roles involved managing outbound agents, developing training materials, overseeing website redesign and SEO, and conducting sales technique training.

Overall, Melanie Joyner has a strong background in customer service, management, software testing, and business analysis.

Melanie Joyner attended the University of Virginia from 2004 to 2008, where they obtained a Bachelor of Science degree in Interdisciplinary Studies. In 2008, they received a Certification in Train the Trainer from Langevin Learning. In addition, they have obtained the CBAP certification from the IIBA, although the specific month and year of completion are not provided.