Alok Aggarwal

Alok Aggarwal, PhD, “co-founded” Evalueserve in December 2000 and was its chairman until January 2014; this company provides research and analytics services to clients in North America, Europe and Asia Pacific. In 2003, along with his colleagues at Evalueserve, he pioneered the concept of “Knowledge Process Outsourcing (KPO)” and wrote the first article regarding KPO. Today, KPO is a well-known term in the outsourcing industry and is considered a sub-sector on its own with more than 200 KPO companies in India alone. In July 1997, Dr. Aggarwal “founded” IBM’s India Research Laboratory, which he set-up inside the Indian Institute of Technology (IIT), Delhi; he grew it to a 70-member team (with 35 PhDs and 35 Masters in Electrical Engineering, Computer Science, and Business Administration) by July 2000. During 1993 and 1996, along with other researchers at IBM, he built and sold a “Supply Chain Management Solution” for paper mills and steel mills. By optimizing schedules for paper machines, trimmers, winders, storage in warehouses, loading of trucks and rail-cars, and transportation, their solution was able to save a typical paper mill around 2% of revenue in operating costs. He received his B. Tech. from IIT Delhi and his Ph. D. from Johns Hopkins University in 1984, after which he joined IBM’s T. J. Watson Research Center in New York. Since then, he has published more than 100 research articles and has been granted 8 patents from the US Patents.