Steven Casey

Steven Casey serves as the Director of Strategic Procurement at JD Finish Line since 2014, overseeing procurement strategies for JD North America. Previously, Steven held the position of Customer Care Director of Technology and Analytics, managing teams focused on analytics, workforce management, and budget execution. Notable achievements include improving forecasting accuracy by 20% through enhanced customer data analysis. Prior to JD Finish Line, Steven worked at Charter Communications, where significant contributions included developing a new staffing model used across multiple contact centers and achieving perfect scorecards in customer care supervision. Steven holds a BS in Bible/Biblical Studies from Pillsbury Baptist Bible College.