Satu Hakala

Satu Hakala has extensive experience in the aviation industry, having been employed with Finnair since 1990, with a current position as Chief Purser since May 2003. Throughout the tenure, Satu has held various roles including Purser, Service Chef, and Cabin Attendant, demonstrating leadership and adaptability in a multicultural work environment. Satu's educational background includes a Teacher's Pedagogical Qualification from Häme University of Applied Sciences, a Master's Degree in Customer-centered Service Development from Laurea University of Applied Sciences, and additional qualifications in service design and human resource development from various institutions. Satu also possesses a foundational degree in hospitality management from Lahti Polytechnic.