Volodymyr Riazantsev

Volodymyr Riazantsev has a diverse work experience in the banking and fintech industry. Volodymyr is currently the Business Lead at Fintech Farm, starting in 2022. Prior to this, they were the Head of Operations Center at izibank from 2020 to 2022.

From 2013 to 2020, Volodymyr worked at OTP Bank, where they held the position of Head of Call Center. In this role, they successfully implemented the project "Call center relocation," which involved relocating 4 units and creating 1 new unit through process optimization. Volodymyr also built a new team from scratch, hiring more than 150 employees within a year.

Before joining OTP Bank, they worked at Raiffeisen Bank Aval from 2008 to 2013, taking on various roles. Volodymyr started as a Call Center specialist and eventually became the Sales Support Manager. In this position, they optimized cross-selling processes, implemented and supported branch meeting appointment processes, and created monetary and non-monetary incentive schemes. Volodymyr also played a key role in the creation, implementation, optimization, and support of new internal software.

Overall, Volodymyr Riazantsev has demonstrated their expertise in operations management, team building, process optimization, and project implementation in the banking and fintech sectors throughout their career.

Volodymyr Riazantsev completed their education from 2003 to 2008 at Kherson National Technical University, where they received a master's degree in Economics and Computer Science. In addition to their formal education, they obtained several certifications in various fields. These certifications include an EF SET English Certificate (C2 Proficient) from EF Standard English Test in August 2022, a certification in Presentation Skills from Financial Academy Raiffeisen Bank Aval in November 2012, a certification in LEAN from Financial Academy Raiffeisen Bank Aval in May 2012, and a certification in Delegations and Control as well as basic instruments of staff motivation from Financial Academy Raiffeisen Bank Aval in September 2010. Volodymyr also obtained certifications in planning tasks and establishing priorities, time management, coaching, organizational skills to sales techniques of bank products, and effective communication from various institutions between 2008 and 2012. Moreover, they obtained two master certifications related to Call centre management from Apex Berg Contact Centre Consulting in November 2009 and December 2009 respectively. These certifications reflect Volodymyr Riazantsev's continuous efforts to enhance their skills and expertise in different areas.