Eric Douglas

Eric Douglas possesses extensive experience in customer success and account management within the healthcare sector, currently serving as Strategic Customer Success Leader at FinThrive since March 2018, where responsibilities include managing a diverse portfolio of health systems and developing account strategies. Prior to FinThrive, Eric held the position of Director of Recovery Services at Optum, managing a team of remote account managers, and ensuring client goals were met. At CVS Health, Eric managed a team that provided operational support to over 70 third-party clients, focusing on client satisfaction and loyalty. Earlier roles include Manager of Account Management at MedAssets, where Eric oversaw staff performance and service delivery. Educational qualifications include a Master's in Organizational Management from the University of Phoenix and a Bachelor's in General Studies from the University of Missouri-Columbia.