Karolyn K.

Karolyn K. is currently the Premier Customer Success Director at FinThrive, following a significant tenure as a Senior Leader of Client Experience at IBM, where they managed a $75 million portfolio and led a team dedicated to client satisfaction and revenue growth. With over twenty-four years of experience in client success, Karolyn previously served as Director of Client Relations and Manager of Client Services at MedAssets, where they played a pivotal role in managing client relationships and driving financial success for healthcare institutions. Karolyn holds a Bachelor's degree in Healthcare Administration from Texas State University, maintaining a GPA of 3.59.