Janet Schmitt

Janet Schmitt is a seasoned professional with extensive experience in customer service and partner network management at FireKing Security Group since November 2015. As Partner Network Manager and Lead, Janet has focused on coaching agents for exceptional customer experiences, implementing continuous training programs, and optimizing new-hire onboarding processes. Janet has successfully enhanced service levels and improved KPIs reporting to senior management. Previously, as Customer Service Lead, Janet led a team to significantly increase average revenue per call and introduced auditing processes for better service quality. A former Customer Service Representative at The Cellular Connection, Janet excelled in sales and leadership. Janet holds a Bachelor of Science in Business with a focus on Project Management from the University of Phoenix, awarded between 2018 and 2021.