Aurelia Goldin

Aurelia Goldin has extensive work experience in customer experience and project management.

From February 2022 to the present, they have been working as the Head of Customer Experience at FireStart.

From April 2016 to February 2022, Aurelia was employed at NICE Systems as a Customer Experience Manager. In this role, they led a team of Customer Experience Specialists, collaborated with C Suite Executives to set and direct the Customer Experience strategy, and provided coaching and training for customer-facing roles.

From August 2011 to September 2015, they served as an Information System Specialist at the Embassy of Israel.

From October 2009 to August 2011, Aurelia worked as a Project Manager at Effect (Matrix company) within Matrix. Aurelia'sresponsibilities included directing projects to install and manage Microsoft CRM, conducting needs analysis, and delivering training to ensure positive customer experience.

From July 2006 to October 2009, they were a CRM Analyst at Ex Libris.

Overall, Aurelia Goldin has a diverse background in customer experience and project management, with a strong focus on improving customer satisfaction and implementing effective CRM strategies.

Aurelia Goldin completed their Bachelor of Science degree in Industrial and Management Engineering from Jerusalem College of Engineering between 2003 and 2006. Aurelia then pursued further education and obtained a Master of Engineering (M.Eng.) degree in Management Engineering from DTU - Technical University of Denmark from 2013 to 2016.