Jordan Arnold

Jordan Arnold is a seasoned professional in Customer Success with extensive experience in driving growth and enhancing customer experiences across various organizations. Currently serving as a Sales Advisor at FireTail.io, Jordan previously held significant roles including Sr. Director of Customer Experience at RegScale and Head of Global Customer Success at Wiz. Demonstrated expertise includes developing ITIL processes, leading customer engagement initiatives, and creating effective feedback loops to bolster customer satisfaction and retention. Noteworthy achievements encompass driving exceptional Net ARR growth and maintaining high logo retention rates throughout a progressive career in roles such as Director of Customer Success at DivvyCloud and FranConnect. Jordan holds a Bachelor's degree in Business Management and Environmental Management from Franklin & Marshall College and a certificate from the University of Oxford.