First Acceptance Insurance Company (FAIC) underwrites and services insurance policies and related products sold by Independent Agents. 

For more than 50 years, FAIC has brought peace of mind into neighborhoods just like yours. We are focused on developing long-term relationships with our valued customers, including those who might need flexible payment schedules or have a few bumps on their record. 

From answering questions about your policy to settling your claim, FAIC is committed to providing the exceptional customer service you deserve.

Insurance

First Acceptance Insurance

First Acceptance Insurance's headquarters in Nashville, United States

Ken Russell

Anthony Delaney

Brian Dickman

Jason Northrup

Virginia Ledbetter

Sabina Sidler

Dusty Gray

Sarannah McMurtry

Chris Elledge

The Leadership Team at First Acceptance Insurance Company (FAIC) spearheads strategic initiatives, oversees company operations, and ensures the alignment of departmental goals with the overall mission of providing exceptional customer service and long-term relationships. Comprised of high-level executives across various functions, this team is responsible for driving innovation, optimizing business processes, and maintaining the financial health of the company.

Leadership Team

The Business Development & Operations team at First Acceptance Insurance focuses on driving growth and operational efficiency. They develop and implement strategies to expand market presence, enhance customer experience, and streamline product management. This team works collaboratively to ensure the company meets its revenue goals while consistently delivering high-quality service and innovative solutions to both customers and independent agents.

Business Development & Operations

The Claims and Adjustments team at First Acceptance Insurance (FAIC) is responsible for evaluating and processing insurance claims to ensure accurate and fair settlements. This team, which includes roles like Claims Adjuster, Manager of Claims Casualty, and Property Damage Adjuster, works diligently to assess damages, validate claims, and deliver prompt resolutions. Their expertise ensures that customers receive the exceptional service and support FAIC is known for, even in challenging situations.

Claims and Adjustments

The Business Analysis and Intelligence team at First Acceptance Insurance (FAIC) drives strategic decision-making and optimizes operational efficiencies by leveraging data and business insights. The Salesforce Business Analyst focuses on enhancing CRM capabilities, the IT Business Analyst aligns technical solutions with business needs, and the Vice President of Business Intelligence oversees data-driven strategies to support customer service and underwriting processes. Together, they ensure informed, agile responses to business challenges and opportunities.

Business Analysis and Intelligence

The Human Resources and Talent Acquisition team at First Acceptance Insurance focuses on attracting, hiring, and retaining top talent to ensure organizational success. This team manages the full employee lifecycle, including recruitment, onboarding, payroll, benefits, and employee relations. Additionally, they handle HR technologies and systems to streamline operations and support strategic HR initiatives.

Human Resources and Talent Acquisition

The Information Technology Team at First Acceptance Insurance plays a pivotal role in ensuring the seamless operation and security of all IT systems. Led by the Vice President of Information Technology, Infrastructure, the team includes a Senior Network Security Engineer who safeguards data integrity and a Director of Web Development who oversees the creation and maintenance of web-based applications. This team collaboratively supports the company's technology infrastructure, enabling efficient service delivery and exceptional customer experience.

First Acceptance Insurance

Org chart

Teams

Leadership Team

Business Development & Operations

Claims and Adjustments

Business Analysis and Intelligence

Human Resources and Talent Acquisition

Information Technology Team

Offices

First Acceptance Insurance

Org chart

Teams

Leadership Team

Business Development & Operations

Claims and Adjustments

Business Analysis and Intelligence

Human Resources and Talent Acquisition

Information Technology Team

Offices

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