Joann Merrick

JoAnn Merrick has extensive experience in project management and customer success within the screening industry, currently serving as Manager of Customer Success Analysts and previously as Sr Solution Quality Analyst at First Advantage since March 2013. Prior to joining First Advantage, JoAnn worked at LexisNexis from June 1996 to March 2013, where responsibilities included serving as On-Boarding Project Manager, overseeing new client implementations, and managing projects that directly impacted company profitability and system performance. JoAnn's background includes a focus on creating clear project objectives and managing constraints such as time, scope, and quality, demonstrating a strong commitment to client satisfaction and successful project outcomes. Educational background includes attendance at Technical College and Newton High School.