Michael Gomez is the Vertical Operations Leader at First Advantage, where they leverage over a decade of experience in BPO, call centers, and contact centers to enhance service delivery and client satisfaction. Previously, at Sterling, they managed the US Verifications team and guided day-to-day operations to ensure adherence to company standards. Earlier, at Concentrix, they served as Data Collections Manager, leading a team to meet quality and performance targets. Currently, Michael is pursuing a Bachelor of Arts in Applied Economics from De La Salle University.
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