Daniel Zamora

Daniel Zamora's work experience begins in 2014 when they worked as a Level 1 Help Desk Analyst at Staffmark, where they provided technical support to Taco Bell restaurants. Daniel then moved on to Custom Business Solutions in 2016 as a System Analyst, responsible for providing technical support to restaurants in the US, Canada, and Mexico. In 2019, Daniel joined First American Title as a System Analyst, where they transitioned to a Technical Support Specialist role and later became an Information Technology Service Desk Team Lead. At First American Title, they provided technical support, assisted with onboarding and training, and served as a KCS Contributor. Finally, Daniel worked at O'Reilly Auto Parts as a Retail Service Specialist, offering customer assistance and training sales staff.

Daniel Zamora earned a Bachelor's degree in Bachelor of Science in Computer Information Systems with specialization in System Security from DeVry University, where they studied from 2008 to 2014. Daniel also possesses certifications such as the KCS V6.0 Foundation Certification from HDI, obtained in 2019, and the HDI Certified Support Center Team Lead certification from HDI.