Joyce Abena Gbadago

Joyce Abena Gbadago has worked as an Application Support Engineer at First Atlantic Bank Ghana since February 2021. In this role, they provide support for the bank's core banking application and other auxiliary applications. Joyce Abena is responsible for administering the IT service desk and ensuring that all tickets are closed in a timely manner. Joyce also provides user support through email and other official chat applications, working remotely using remote aids like AnyDesk and VNC.

Prior to their current role, Joyce worked at First Atlantic Bank Ghana as an Ebanking Support Officer (Payments and Card Systems) from September 2019 to September 2020. In this position, they handled all card and payment system processes and actively monitored debit cards for suspicious transactions. Joyce Abena provided customer support through email, phone calls, and chat.

In 2017, Joyce had a student internship at CalBank Ltd, although no specific role details were provided for this position.

Joyce Abena Gbadago holds a Nanodegree in Cloud Development from Udacity, which was obtained in the year 2022. Prior to that, they completed their Bachelor of Science degree in Computer Science from Kwame Nkrumah University of Science and Technology in Kumasi, from 2015 to 2019. Before entering university, they obtained a High School Diploma in General Science from Winneba Senior High School, graduating in 2015.

Additionally, Joyce has obtained the AWS Certified Cloud Practitioner certification from Amazon Web Services (AWS) in April 2022. It is also mentioned that they have another certification as a Cloud developer from Udacity, however, the specific month and year of obtaining this certification are not provided.