First Book
Colleen McCord is an accomplished Senior Manager in eCommerce Operations at First Book, overseeing the eCommerce Operations team since August 2014. McCord manages logistics with vendors, warehouses, and shipping companies, while ensuring efficient bulk order processing with a focus on exceptional service for critical partners. Previous roles at First Book included eCommerce Operations Manager and Coordinator positions, where responsibilities encompassed workflow management and standard operating procedure documentation. Prior experience includes serving as Warehouse and Customer Service Manager at BookHolders, where McCord validated ISBN data, packaged books, and addressed customer inquiries. McCord holds a Bachelor of Arts in Government and Politics from the University of Maryland and studied at Charles University in 2013.
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First Book
Education transforms lives. First Book is building a world where every child has access to a quality education. We work to remove barriers to education and level the playing field for kids in need. At the heart of our work are the 575,000 members of the First Book Network, the largest online community of educators and professionals dedicated to children in need across North America. This Network is the key to creating systemic change. We conduct research studies that aggregate their voices to identify barriers to equitable education and inform strategic solutions. To address their needs, we provide free and low-cost books, resources and access to leading experts. We use aggregated buying power to influence what is published or created to support this underserved community. Founded in Washington D.C. in 1992 as a nonprofit social enterprise, First Book is dedicated to eliminating barriers to learning and inspiring young minds. Learn more at firstbook.org and visit our award-winning eCommerce website at fbmarketplace.org.