First Book
Nicole Thomas, M.Ed., serves as the Quality Assurance Manager at First Book, where responsibilities include conducting audits for organizational quality, managing the Member Services team, and developing an auditing strategy while utilizing systems such as Magento and Salesforce. Previous experience includes serving as Assistant to School Operations for the District of Columbia Public Schools, where tasks involved improving attendance reporting and community engagement. Additional roles include providing customer service at the DC Government's Department of Treasury and contributing to educational support as part of Jumpstart of Philadelphia. Nicole holds a Master's Degree in Education from Trinity Washington University and a Bachelor of Arts in Communication from Temple University.
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First Book
Education transforms lives. First Book is building a world where every child has access to a quality education. We work to remove barriers to education and level the playing field for kids in need. At the heart of our work are the 575,000 members of the First Book Network, the largest online community of educators and professionals dedicated to children in need across North America. This Network is the key to creating systemic change. We conduct research studies that aggregate their voices to identify barriers to equitable education and inform strategic solutions. To address their needs, we provide free and low-cost books, resources and access to leading experts. We use aggregated buying power to influence what is published or created to support this underserved community. Founded in Washington D.C. in 1992 as a nonprofit social enterprise, First Book is dedicated to eliminating barriers to learning and inspiring young minds. Learn more at firstbook.org and visit our award-winning eCommerce website at fbmarketplace.org.