Chris McGann is an experienced professional currently serving as the Operational Excellence Lead at First Central since August 2021. Prior to this role, Chris held the position of Senior Stream Lead in Better Ways of Working at AXA from July 2019 to August 2021, and previously worked as the Operational Excellence Leader at AXA UK from September 2015 to August 2021. Chris's background includes a significant tenure at Direct Line Group from March 2003 to March 2015, where accomplishments involved leading three structured DDIS transformations in the Motor Claims area and implementing Lean Foundation Systems, alongside various roles in training design, continuous improvement, and Lean change management. Chris's educational journey includes studies at Hugh Baird College from 1995 to 1997.
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