Alexey Partasov

Alexey Partasov is an experienced professional in operational excellence and customer experience management, currently serving as Executive Manager for Operational Excellence and Change Delivery at Abu Dhabi Commercial Bank since April 2023. Prior to this role, Alexey held positions in various organizations, including Director of Customer Experience at Mamo, where significant achievements included increasing retention rates and enhancing automation processes. As Head of the Customer Experience Division in Retail Banking at Alfa-Bank, responsibilities included developing customer experience strategies and managing a team of experts. Alexey's expertise also extends to Sberbank, Mercedes-Benz Bank AG, and PwC Russia, where key contributions involved customer research, process optimization, and project management. Alexey holds multiple degrees, including an MSc in Management from Leeds University Business School and two MSc degrees from the State University — Higher School of Economics.