Paulene Scott Kearney

Paulene Scott Kearney currently serves as Vice President - Complaints Compliance Officer II at First Citizens Bank, focusing on tracking and resolving customer complaints in compliance with the bank's Complaint Management Program. Prior to this role, Paulene spent over 21 years at Smith Debnam Narron Drake Saintsing & Myers, L.L.P., where experiences included managing legal operations, supervising paralegals, and providing litigation support across multiple states. Paulene holds an Associate's degree in Information Technology from Vance-Granville Community College and a Paralegal Studies Certification from the University of North Carolina Wilmington, with additional education from ECPI University and William Peace University.