Weston Strader

Weston Strader is a seasoned call center professional with over 20 years of experience specializing in collections, customer service, fraud, sales, and telemarketing operations. Currently serving as the Director of Workforce Analytics & Strategic Resource Planning at First Citizens Bank since March 2021, Weston previously held the position of Contact Center Executive at Bank of America from June 2004 to February 2020. Additional roles include Director of Outbound Dialer Operations at Nationwide Credit, Inc. and Dialer Operations Business Consultant at Melita International, along with early career experience as Telemarketing Operations Manager at Dunn & Bradstreet. Weston holds a Bachelor of Arts in English Language and Literature from Temple University.