First Contact is a business focused on others. Ours is a service culture. And we have made investments in our people and processes that add value for our clients in Corporate Real Estate, Facilities, and Workplace.

We recognise that thinking about engaging spaces as a built-form issue, rather than a community of people, is a thing of the past. And we also know that getting people back to the office is hard, so, when they return, we have got to ensure workplace experiences are right.

First Contact helps curate spaces that optimise choice, support people and help them achieve their goals. We create and operate spaces where people thrive. Our product is delivering excellence in service and customer experience. 

First Contact was founded by Lausanne and Cornell trained hoteliers. In 2006, we pioneered the concept of the office as a hotel. Since then, we’ve continued to invest, learn, improve, and grow our business underpinned by excellent people, and streamlined, well-designed, regularly maintained processes.

We combine the skills of running the office as a corporate hotel with crafting occupancy solutions that create financial and social value. Delivering our objectives by curating spaces with the synchronised skills of a premium hotel is key to us.

We see Customer Experience Management, Concierge Services, Building Management and Management, Lease Management, Property Management, Portfolio Management, and Technology holistically. So, we understand the skillsets and handoff points for the roles to be delivered as an extension of your brand in the marketplace.

Underpinning all of this is good environmental and social practices, which are infused into the way we work, everyday. Each of our people are empowered with sustainability thinking to support our client’s sustainability vision.

Good ideas are precious, but flawless delivery on the promises they create is essential. First Contact operates great workplaces.

Commercial Real Estate

Property Management

First Contact

First Contact's headquarters in Sydney, Australia

John Ortner

Marty Couper

Glenn Lacey

Lucas E. Ortner

Wahid Banihali

The Concierge and Workplace Experience team at First Contact specializes in curating exceptional and engaging workplace environments that function like premium hotels. This team is dedicated to delivering high-end customer service, managing and coordinating facilities, and ensuring that every workplace experience aligns with clients' branding and goals. From executive concierge services to handling events and facility services, the team adeptly combines hospitality skills with corporate management to create spaces where individuals thrive and businesses succeed.

Concierge and Workplace Experience

The Leadership Team at First Contact is responsible for steering the company's strategic direction and ensuring flawless delivery of its service promises. Led by the CEO & Managing Director, this team includes the Group Chief Accountant, who manages financial health and compliance, and the VP of Commercial Solutions, who oversees client relationships and business growth. Together, they ensure that First Contact's values of service excellence and sustainability are integral to every aspect of their corporate real estate, facilities, and workplace solutions.

First Contact

Org chart

Teams

Concierge and Workplace Experience

Leadership Team

Offices

First Contact

Org chart

Teams

Concierge and Workplace Experience

Leadership Team

Offices

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